AT&T Premier University Course Schedule

AT&T Premier University sessions are a great opportunity for you to learn more about using Premier to efficiently manage your telecom needs for wireless service. You will also have the chance to ask questions regarding Premier, and receive answers from the instructor in real time!

These group sessions are delivered through the AT&T Connect meeting proprietary software. Please be signed in and ready to go at the scheduled time.

Important: Please confirm your spam filters allow emails from AT&T Instructor Led Training ( in order to help ensure receipt of your registration confirmation, sign-in link, and reminder emails. If you don’t see your confirmation within minutes of registering, check your spam folder for the emails.

For More Information:

Please contact Premier Training with questions regarding Premier University training.

For additional resources, please visit the AT&T Premier Business Center.

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Course Name

Express Bonding – Premier Online Care

Express Bonding has added support for Care transactions. If you are interested in a fast way to submit bulk orders for Premier Care transactions, this formatted spreadsheet will simplify the process, providing quick turnaround and accurate results. Please attend this training session to understand how to get set up for Express Bonding and start using this powerful tool.

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Unbilled Usage - Your Questions Answered

Unbilled Usage can now be run for your entire account or just a portion of the account! Join us for 30 minutes to learn more about the new Unbilled Usage report and get your questions answered!

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Getting Started in Premier

Getting Started in Premier covers the basics, including shopping in Premier Online Store, navigating Premier Online Care and viewing billing information in Premier eBill. It will also include self-service resources that are available and how to access them. This is a high level overview intended to introduce users to Premier and lay a foundation for the more in depth trainings that follow.

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Customizing the Premier Online Store Experience

Customizing the Premier Online Store Experience instructs company administrators how to utilize Premier Online Care to modify the shopping experience to meet their specific business needs. The course will include customizing shopping preferences for different user types, creating custom packages, managing ordering and billing addresses and determining available payment options.

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Managing Wireless Users in Premier Online Care

Managing Wireless Users in Premier Online Care teaches administrators how to manage wireless user information including viewing and updating wireless user information, making changes to a wireless user’s rate/data plans, features, and access options.

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Exploring Premier eBill

Exploring Premier eBill educates administrators on Premier eBill navigation and functionality. The course includes viewing charges at a Foundation Account, Billing Account and Wireless number level, paying invoices, submitting disputes, changing paperless billing settings and using Monthly User Statement.

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Reporting in Premier: A to Z

Reporting in Premier: A to Z familiarizes administrators with the reporting options that are available via Premier Online Care and Premier eBill. This includes reports that can be used to help manage your wireless users, view store orders, care transactions and customizing billing reports.

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Managing AT&T Mobile Share

Managing AT&T Mobile Share prepares company administrators to set up AT&T Mobile Share in Premier Online Care, add users to mobile share groups, manage existing groups, as well as view group information in both Premier Online care and Premier eBill.

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